Booking Terms & Conditions

Exodus Journee Private Limited is a licensed travel agent. These Booking Conditions apply to the person making the booking and all other persons on whose behalf the booking is made.

Please read these Booking Conditions carefully. They apply to all bookings made through Exodus Journee Pvt. Ltd. ("Exodus Journee"), who are acting as agents on behalf of all of the suppliers (including airlines, tour and cruise operators, car hirers and accommodation providers) in your booking.

You are contracting with the suppliers, whose terms and conditions apply to your booking. Copies of those terms and conditions are available upon request.

These booking conditions govern your relationship with Exodus Journee.

The person making the booking must be at least 18 years of age and must be authorized to make the booking on behalf of the members of the party. The person making the booking must also provide a copy of these booking conditions to the other members of the party

The Contract

After we have received your deposit or full payment (if applicable) and we have issued a confirmation invoice, a contract will exist between you and each of the suppliers, effective from the date printed on your invoice. The terms and conditions of each supplier you have booked with will apply to your booking. Once the contract(s) is made, the airlines, accommodation provider and any other supplier is responsible for providing you with what you have booked.

Agency

Exodus Journee acts as a travel agent. We arrange travel services and sell travel related products on behalf of suppliers such as airlines, tour and cruise operators, car hirers and accommodation providers. In doing so Exodus Journee gives no warranty nor makes any representation regarding the services to be supplied or the products purchased by you. Your booking will be subject to the terms and conditions applied by the provider of the service or products. You agree that if the travel services or products are not supplied in accordance with your booking your remedy lies with the service provider and not Exodus Journee.

Prices

Every effort is made to ensure that the prices quoted to you are correct; however Exodus Journee acts only as an agent and relies on information provided to us from the suppliers of the travel services and products. We will bring to your attention any change in price made prior to you completing your booking and paying the balance of the price. Please note some tour operators and travel service providers reserve the right to increase the price of your travel arrangements due to increases in airfares, hotel accommodation charges and currency fluctuations.

Payments

All payments can be made to Exodus Journee, by cash, Cheque, Demand Draft, Credit card or electronic money transfer. There will be a surcharge of 2% if you make the payment by credit card – which will be added to your invoice cost. For booking which are made within 10 working days of tour departure, the full amount will become immediately payable. 100% payment has to be made to secure your booking on confirmed basis.

Airline Schedules/Cancellation/Delays

It is your responsibility to contact the airline to check if there has been any change in the time of departure. We cannot be held responsible for any Cancellation or Delay of Flights due to Fog or any other technical reason. It is Airlines responsibility to provide the suitable connection in such conditions.

Hotel/Accommodation

Every Hotel has its own schedule of charges for various extra services and property damages. It is your responsibility to settle the bills/fine at the time of check-out.

Alterations made by

If you want to change any part of your booking, we will do all we can to help. However, the suppliers are under no obligation to make any change, although with reasonable notice (usually more than four weeks), changes may be possible. If a supplier is able to make a change, Exodus Journee will charge an administration fee per booking. In case of group booking, no alterations can be made since all the arrangements are made in advance to get the group rates with the supplier.

Cancellation Fees

If you cancel your booking you may incur a cancellation charge. The amount of this charge will vary depending on when the cancellation is made and the terms and conditions of the supplier of travel services or product. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. If you are entitled to a refund please note Exodus Journee is unable to provide you with funds until they are received from the supplier. Exodus Journee will charge a cancellation fee per booking. In case of Group Bookings/Fixed Departures, no refund can be made once booking is confirmed.

Terms & Conditions for Product & Services

Some Of The Products And Services Have Special Governing Terms & Conditions, Which Shall Apply In Addition To The Terms And Conditions Mentioned Separately For Each Product And Service. It Is Important That You Read & Obtain The Information Related To These Specific Products And Services As They May Contain Exclusions Of Limitations Of Liability And Other Terms And Conditions, Including Restrictions On Amendment Or Cancellation. Some Of These Terms And Conditions For Specific Products And Services Shall Include Terms And Conditions Found On Your Screens And When Using Any Part Of This Website.

Liability

As Exodus Journee is only acting as an agent we have no liability in respect of the supply of any element of your booking, including any liability for illness, personal injury, death or loss of any kind, delay and inconvenience caused directly or indirectly by any provider of travel services or products or by other third parties unless caused by our negligence. Any claim for damages for injury, illness, loss or death must be brought against the relevant supplier of the travel services or products.

Force Majeure

Exodus Journee shall not be liable for any loss or damage incurred by you as a consequence of Exodus Journee or any of the suppliers being unable to perform its obligations under your contract(s) due to the unusual or unforeseeable circumstances (a "force majeure event") beyond the control of the party affected by the force majeure event.

Group Booking/Fixed Departures

In fixed departures, it is your responsibility to stay in group and follow the schedule strictly. Exodus Journee shall not be liable for any extra charges that may incur due to missing of group and/or missing of local conveyance/flights. No refund shall be made for any unused service. Since fixed departures are pre-booked holidays, no amendments are possible in itinerary. Booking shall be confirmed only on receipt of full holiday package cost.

Passport & Visas

It is your sole responsibility to ensure you have a valid passport at the time of travelling (for outbound tours) and that you hold all necessary visas and permits. Exodus Journee can only assist you in visa application. Issuance of Visa is totally on the discretion of concerned authorities. Under any circumstances, Exodus Journee shall not be responsible for any loss or applicable cancellation fees of services on "Refusal of Visa/Refusal of On Arrival Visa/Delay in Issuance of Visa".

Complaints

We hope you will have no reason to complain but if you are unhappy with any aspect of the services provided you must report it immediately to the supplier, or contact Exodus Journee. We shall attempt to resolve the matter immediately. Failure to complain at your destination may mean we will be unable to resolve the dispute after you return home.

Data Protection

In order to process your booking we need to pass your details to the relevant suppliers. We will take all reasonable precautions to ensure the security of that information. We may also use the information you provide for marketing purposes and, if you do wish to receive any further information, please inform Exodus Journee.

General

Exodus Journee reserves the right to alter these terms and conditions at any time.

Governing Law

Your contract with Exodus Journee Pvt. Ltd.  is governed by the laws of Delhi and you agree to submit to the jurisdiction of the courts of Delhi to determine any dispute pertaining to the contract.

Exodus Journee Private Limited acts as an agent on behalf of airlines, tour operators and other service providers only. Exodus Journee accepts all amount paid and commitments given subject to our terms of trade and schedule of fees and those stipulated by other service providers you may use as part of your overall arrangements handled by us. These conditions apply to yourself, your family or travelling companies that you represent or make payments on their behalf.